and Receiving Feedback
Why is giving and
receiving feedback one of the most challenging
Many people have had the experience of “people
telling us something for our own good” or “chastising us” and
calling it constructive criticism. The experience is awkward and
uncomfortable for the receiver as well as the sender.
Leaders, however, have developed the art of effective
feedback. They describe observed behavior and its impact without
evaluation or judgment. Their intention is to support, not control
and manipulate. Effective leaders share feedback in an authentic,
candid and compassionate fashion with the goal of stimulating mutual
learning and action. When giving feedback, leaders listen and ask
questions, more than they tell.
Effective leaders also
receive feedback openly, creating a valuable opportunity for their
own learning and growth. They respond instead of react, and manage
their emotional response. Leaders are eager for feedback and “mine
for gold” seeking insight into areas for their own personal
development, in order to enhance their overall effectiveness.