Giving and Receiving Feedback

Why is giving and receiving feedback one of the most challenging activities?

Many people have had the experience of “people telling us something for our own good” or “chastising us” and calling it constructive criticism. The experience is awkward and uncomfortable for the receiver as well as the sender.

Leaders, however, have developed the art of effective feedback. They describe observed behavior and its impact without evaluation or judgment. Their intention is to support, not control and manipulate. Effective leaders share feedback in an authentic, candid and compassionate fashion with the goal of stimulating mutual learning and action. When giving feedback, leaders listen and ask questions, more than they tell.

Effective leaders also receive feedback openly, creating a valuable opportunity for their own learning and growth. They respond instead of react, and manage their emotional response. Leaders are eager for feedback and “mine for gold” seeking insight into areas for their own personal development, in order to enhance their overall effectiveness.